half-circle-jumper About Us

We continue to be innovative and have an extraordinary commitment to quality and customer service. We invite you to experience it for yourself and look forward to servicing you!

Our Team

Our customers deserve and expect the highest quality of cleaning and customer service. We're proud of our team of professionals!

  • Eric Pyne, President
    Eric Pyne

    Eric founded Urban Valet Dry Cleaners in 1995 after a career working with disadvantaged youth as a social worker.

    His favorite part of his job is developing strategies for continued growth and innovation across all of Urban Valet's divisions.

    Eric is an avid Sabres fan and also enjoys cooking, playing hockey, and hiking.  He lives in the Hamburg village with his wife, Kathy, and their three children.

  • Lisa Rothwell, General Manager
    Lisa Rothwell

    Lisa has been with us almost from the beginning! 

    She started in 1996 after working in shipping & receiving for Morgan Linen. Lisa oversees the day-to-day operations of the company, working with our production, customer service, and delivery personnel. 

    Since her day normally starts very early in the morning, her favorite thing to do is sleep!  She also likes to play golf.

  • Kirk Lorkowski, Business Development Manager
    Kirk Lorkowski

    Kirk Lorkowski, with many years of business development experience, directs the marketing and outside relationship building function for Urban Valet. Prior to joining our team, Kirk had a long tenure as Territory Sales Manager for Schwan's Home Service. In his years with Schwan's he won numerous sales achievement awards, management training certifications and safety awards. As a sports enthusiast, Kirk also works part time with the Buffalo Sabres organization.

    Kirk is a prideful father with 4 fantastic children. Outside of spending time with his children, Kirk enjoys playing deck hockey, gardening and very often, fantasizes about the sabres winning a Stanley Cup.  At UV, we have come to appreciate Kirk for his great sense of humor, quick wit and jovial disposition!


  • Eric Smith, Dry Cleaning & Spotting Manager
    Eric Smith

    Eric worked in the dry cleaning industry before joining us in 2008. He is responsible for all the garment cleaning at Urban Valet. He sorts and cleans the garments based on fabric type, color and decoration.

    Eric has years of experience working with stained garments. His 'spotting station' contains dozens of cleaning agents that can be used to spot clean a variety of stains. Over the years, he has learned special techniques and processes for removing those stubborn stains.

    Eric lives in Hamburg with his daughter, Emma.

  • Sarah Santoro, Elmwood Avenue Store Manager
    Sarah Santoro

    Before coming to Urban Valet, Sarah worked in sales and customer service at a local department store.  She joined us over 10 years ago, and has become a vital part of our Buffalo location.

    In addition to her responsibilities as store manager, Sarah oversees our delivery customers.  She enjoys all the unique clients she meets and likes getting to know them over time. 

    Sarah lives in the Elmwood Village.

  • Ricardo Lopez, Orchard Park Store Manager
    Ricardo Lopez
    Ricky has been with the Urban Valet team since the fall of 2008.  Before coming to Urban Valet he had over a decade of sales and customer service experience.  Ricky's favorite part of the job is interacting and getting to know his customers.

    Ricky lives on the West Side of Buffalo with his wife Shannon.  When not at work they love spending time outdoors with their three dogs Topher, Tubbs, and Spencer.

  • Beth Scheffler, Hamburg Retail Manager
    Beth Scheffler

    Beth came to us in the summer of 2011 with great experience in customer service.  Beth and her team are responsible for inputting our route delivery items into the computer system as well as servicing our Hamburg retail customers.

    Beth enjoys many outdoor activities such as hiking, running, snowshoeing and camping.  Her favorite part of her job is getting to know all of our Hamburg customers. She encourages everyone to experience our unique drive-in service at the Hamburg store which is perfect for days with bad weather or when your car is full of kids or pets!

    Beth lives in Eden with her husband, Chip, and her two sons Scott & Daniel.  She is the proud grandma of Carson David!

  • Jason Wloch, Restoration Coordinator
    Jason Wloch

    Jason's experience in restoration helps us improve everyday. He is in constant contact with the rest of our team and the families effected by fire or water damage coordinating a smooth and quick process.

    Jason lives in Hamburg with his wife of 21 years, Evette. They have 3 amazing children who they enjoy spending time with watching movies, playing sports and being active in the community. Jason has been a volunteer fireman for 4 years  with Armor Volunteer Fire Company.

    You just might see Jason about town with his motley crew eating pizza or enjoying other local eateries.

  • Jeff Sprague, Senior Restoration Technician
    Jeff Sprague

    Jeff is brand new to our team, but brings a wealth of experience and knowledge.

    Jeff is a first-responder on fire or water restoration calls. His main responsibility is to be the liason between the insured/homeowner and the rest of our restoration team. He coordinates packouts, deliveries, and any special requests.

    Jeff resides in Swormville with Lynn, his wife two wonderful daughters. He serves as a volunteer fire fighter and enjoys running, being outdoors and spending time with family.


  • Peggy Rothwell, Jim Litwinski & Ben Pyne, Restoration Technicians
    Peggy Rothwell, Jim Litwinski & Ben Pyne
    These folks are mainly responsible for intake, cleaning, and packing. Although, they make themselves available to tackle any task!



  • Shuttle Driver / Route Delivery, Jim Schmitter
    Shuttle Driver / Route Delivery

    Jim has been with Urban Valet for a while now. Anything that needs to go any where, Jim's our guy!

  • Our Route Delivery Team, Tuncer Altekin, Austin Loveric & John Wood
    Our Route Delivery Team

    Our fearless, amazing team of drivers. Hot weather, cold weather, sun, rain, snow... In, Out, upstairs, downstairs... These guys do it all. We are lucky to have such a dedicated crew!