The best part of our job as textile restoration professionals is knowing that we helped families in need. We can never return your home to normal, but we're able to restore some of your most cherished items.
The Oakes Family
Chuck & Ginnie
Pat & Dan
Handwritten Note from 1-2-2014
"Eric and Staff,
I want to thank you and commend all of you for how well you handled the move out and move in after the fire at Emerald Green Apartments. This was a very scary experience that I hope to never experience again. All my textiles were in beautiful condition and had no odor of smoke.
Again, my best to all of you in this new year and look forward to being just a good customer. Carol Franczak"
Email Received 10.2.2012
"My husband and I, Stuart and Laurie Price, were directed to your dry cleaning services through our homeowners company recently as a result of a fire in our home. I had no idea how much was going to be involved with the cleaning and repair process. It was a bit overwhelming at times. But, I have to say, Urban Valet was exceptional in all aspects.
The service was phenomenal! Eric was so pleasant and professional. He really had compassion and understanding for what we were dealing with. All of our clothing, bedding, pillows and draperies were cleaned extremely well. There is no longer any smoke odor attached to anything. It was a pretty large order and it was taken care of quite promptly. My husband and I are very thankful for the "tender, loving care" we received from your company.
We have been and will continue to spread the good word about your excellent services. Thank you so much."
Patsy Cunningham, Vanner Insurance Company
"When my Living Room Shades were damaged by water seeping from the back up of ice, you came highly recommended. I contacted you, you came to my office to pick up the damaged shades and returned them to me in “like new” condition. The shades were only two years old and the original cost was over $3000. With your efforts and the professional work of Urban Valet, you’ve saved my shades and saved my insurance rates! Without hesitation, I will continue to refer your services."
Loraine A., Depew, NY - Ice Damming Damage
"Urban Valet was very professional and I was pleased with the handling of my draperies. The overall experience was very good. Eric and his staff were very nice and accommodating. They gave a personal touch and made sure I was happy. Urban Valet came highly recommended, and I would be happy to refer them to any of my friends or family."
Jim & Carrie D., Colden, NY - House Fire Damage
"As much as the fire experience was horrible, Urban Valet was amazing and made the process much easier."
Tim & Amy B., Holland, NY - House Fire Damage
"Urban Valet and Eric were very nice to work with. Eric was personable and friendly. The quality of the cleaning was very good."
Lois W. - House Fire Damage
"I am so thankful a service like yours is available. I look at this fire as a blessing in disguise - taking some clothes to charity and getting rid of more clothes. Thanks so much!!!"
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