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While we have grown over the years, your complete satisfaction continues to be very important to us. If you have feedback about your experience with us, we would like to hear from you.


UPDATE 12/2/14

THANK YOU to all for your patience during the snow storm a few weeks ago. We apologize for any inconvenience and appreciate your support.

As always, check our website, Twitter and Facebook pages for any future emergency closings.


UPDATE 11/23/14

All stores will resume normal business hours tomorrow, Monday 11/24. Route service will also resume.

Please be aware that if you dropped off clothing earlier this week, it may not be ready immediately Monday, as our production facility was closed. Our production crew is working quickly to complete all orders as soon as possible. We again appreciate your patience with this unprecedented event.

Our fire/water textile restoration team is ready and on alert to assist with anyone affected by the snow or flooding events. You may assign a claim at 800-960-5022.

Thank you again for your understanding and patience!


UPDATE 11/21/14

Our Hamburg store remains closed tomorrow, Friday. We hope to have our OP store open by late Morning. Our Elmwood Store remains open. Delivery routes will resume Monday.


UPDATE 11/20/14, 7:45 PM

While we had hoped to reopen Friday, the snow in the Southtowns continued all day today. Roads remain impassable or closed, and the driving ban remains in effect.

Retail Stores: Our Hamburg & OP Stores will remain closed tomorrow, Friday. We plan to re-open Saturday. Our Elmwood/Buffalo store will continue to be OPEN.

Delivery Routes: Again, since our routes are based in Hamburg, they will be cancelled Friday also. We plan to restart again on Monday. Due to where the snow band rested, we realize many of our Downtown and Northtowns customers have little to no snow. We apologize for the inconvenience this may cause. However for the safety of our staff, we believe we made the best decision. Rest assured we will do our best to accommodate orders as quickly as possible.

Fire/Water Textile Restoration: We will be contacting all claims that had a scheduled delivery or pickup this week to reschedule. Any new assignments or questions can be answered by calling us at 800-960-5022

For up to date info on closings, please always check our social media below:

FACEBOOK: www.facebook.com/urbanvaletcleaners

TWITTER: www.twitter.com/urbanvaletclean