Frequently Asked Questions

If you have questions, this page may help answer those questions.

How do I sign up for service?

Simply click on the sign up button on our web site and create your own account. Then, we’ll give you a call to answer any questions.

Sign Up Today!

What if I have questions about my account?

No problem! Log into your account and do whatever you need. You can see your order & billing history, browse your digital closet, or make any necessary changes to your account information. Or, give us a call at 885.4351. We’d be happy to help.

Where do you deliver?

We currently have eight routes that service cities extending from Angola to Amherst and most places in between.

Need additional bags?

Just let us know. In addition, Urban Valet is the only cleaner in Buffalo to offer Green Garmento reusable garment bags. These bags can be used as both a delivery bag and garment bag, eliminating the need for plastic packaging. You can specify when you create an account if you’d like to use reusable bags, or request reusable bags if you’re an existing customer.

What are my scheduled delivery days?

You will be told your scheduled days when you sign up. You have the option of receiving an automated text message reminder the evening before your delivery.

Do I have to use delivery twice a week?

Not at all. Use only when you need us. You can schedule a pick-up right from your account, or just give us a call.

Is there an additional charge for delivery?

No. Our delivery and in-store pricing is the same!

Is there a minimum order or a contract?

No, we do not have a minimum order and there is absolutely NO contract.

Do I have to be home to receive my delivery & where do you drop off my clothes?

You do not need to be home or at work when we deliver. When signing up, you may give us specific instructions on where to pickup and drop off your items. Common locations are inside storm doors, sun porches, garages, and common closets in office or apartment buildings. We are happy to work with you on a spot you are comfortable with. We generally supply a door/wreath hanger so that we can hang items easily. If someone will be home, and you prefer, we are happy to ring the doorbell and pickup/deliver to you personally.

What if I miss my scheduled day?

We ask that your items be ready for pickup by 8am. If you miss us, call 885-4351 and we will make every effort to get to you the same day. If not, we will be back on your next scheduled delivery day. If you miss your scheduled date, you may also drop off your items at one of our retail locations. We will get your items back to you on the next scheduled delivery day.

What if I need something cleaned as soon as possible?

You are welcome to use any of our three area locations if service is needed before the next scheduled pickup date.

What if it is raining or bad weather?

We’ve been serving our customers since 1995 and have seen all sorts of Buffalo weather. We will use our best judgment when delivering items. If your drop off location isn’t ideal, we may hold the items until your next scheduled date. Except for severe circumstances, we still run our service when area schools are closed due to snow.

Where should I put bulky items like comforters or rugs?

You may place these items in a plastic or trash bag and place it next to your regular items. Please make sure to label your bag with your name and phone number. If you are not sure if we’ll notice it, you can always call to notify us. If you prefer, you can also drop items at any of our locations. For specialty household items, like drapes or large rugs, we are happy to coordinate a time where you will be home. In this case, your items will not need to be outside.

Can I leave out my hangers to be recycled?

Yes! We can supply you with a hanger box if needed. Simply leave the hangers with your items and we’ll be sure to pick them up. We reuse whatever we can and recycle the rest.

What if I have a special request, stain or repair?

You are welcome to include notes in your bag that point out stains or repairs. We have a seamstress on staff for repairs or alterations. You may note an alteration – “Shorten pants 1/2 inch” or something similar on the item. Some alterations may take longer than your next scheduled delivery date. If we have questions, we’ll be sure to contact you.

What if I go on vacation or move?

We certainly don’t want to deliver your clothes when you will be gone for weeks, or if you have moved. Please send us a message through your account portal or call us at 885.4351 to notify us of changes in your service. If you are moving locally, chances are we service that area too. We can simply update your address.

Is Urban Valets’ delivery service closed on certain holidays?

Yes. Urban Valet retail locations will be closed in observance of the following holidays. Please note that our delivery service does not run on these holidays either: Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, New Years Day. Pick-up and delivery service will resume on your next scheduled delivery date.

What are your prices?

You may access our basic price list online or call us with any questions on specific pieces.

How can I redeem a coupon or gift certificate?

Simply place it in your bag and we’ll use it on your next order.

How am I billed?

Each order your receive back will have an invoice. Your credit card is charged every time you use our service. You may log into your account and review all of your usage.